FAQS
Technical Issues
What should I do if the device can’t be charged?

  • Is the charger working properly?

    Ensure that your charger is functioning correctly. If it’s faulty or doesn’t output a 5V voltage, it may be preventing the device from charging.

  • Have you checked the charging cable and port?

    Inspect the cable for any signs of damage, and check the USB port for debris. If possible, try a different cable to test.

  • Is the LED indicator behaving normally?

    During charging, observe the LED indicator on the device. If it’s not functioning as expected, please refer to the User Manual.

  • Has the battery been over-discharged?

    If the device has been unused or in a “low battery” state for a prolonged period, the battery may be over-discharged. If charging doesn’t resolve the issue after 10-15 minutes, disconnect the cable.

  • Are you using recommended accessories?

    Make sure to use a reliable adapter and charging cable from a reputable brand.

What should I do if the device tastes burnt?

  • Is the coil past its lifespan?

    A burnt taste often indicates that the coil has reached the end of its lifespan.

  • Could dry burning be the cause?

    Ensure that the liquid hasn’t run out while using the device, as this can lead to dry burning and a burnt taste.

What should I do if the flavor is weak?

  • Is the battery too low?

    If the LED indicator is red or flashes 3 to 5 times, the battery is likely too low and should be recharged.

Purchasing and Contact Information

  • Where can I purchase VapePie products?

    You can buy directly from our official sales website: Visit VapePie Official Website to purchase the latest products and take advantage of our special offers.

How can I contact VapePie efficiently?

  • Are you looking to become a distributor or make a wholesale inquiry?

    If so, please reach out to us at [email protected]

  • Interested in marketing and collaborations?

    For partnerships related to social media, product reviews, advertising, affiliate marketing, promotions, or media interviews, contact [email protected]

  • Do you need warranty service?

    For any warranty-related issues, please contact [email protected]

  • Have questions about products or need support?

    For product information, software updates, or general support, contact us via email at [email protected].